Golden Dates – Return & Exchange Policy

At Golden Dates, your satisfaction is our priority. We aim to provide premium quality dates and Zamzam water with the best customer experience. Please read our return and exchange policy carefully.

1. Return Policy for Dates

We accept returns for dates under the following conditions:

Return Window

  • Returns are accepted within 1 day from the date of delivery.

Conditions

  • The product must be in its original condition and untampered.
  • Returns are accepted only if there is an issue with the quality or if you received the wrong item.

Return Shipping Cost

  • The customer is responsible for the delivery cost of returning the item.

2. Exchange Policy for Dates

We offer exchanges under the following terms:

Exchange Window

  • Exchanges are available within 3 days from the date of delivery.

Conditions

  • The product must be in unused condition and in its original packaging.
  • The customer pays the delivery fees for the exchange process.

3. Return Policy for Zamzam Water

Because Zamzam is a sacred product and requires strict handling, we follow these specific rules:

Return Conditions

  • Returns are accepted only if the bottle is still sealed and unopened.
  • The item must be returned in the same condition as delivered.

Return Shipping Cost

  • Delivery fees for returning Zamzam are paid by the customer.

4. Refund Process

  • Refunds are issued after we receive and inspect the returned product.
  • Refunds are processed through the same payment method used during purchase.
  • Delivery charges are non-refundable.

5. Contact Us

If you wish to request a return or exchange, please contact us through:

We are always here to help.